We’re looking forward to welcoming you to The Phoenix Club.
Here is all the information you might need to get the most out of your hospitality experience at the London International Horse Show.
Driving and Parking
PLEASE BE AWARE THAT ExCeL IS NOW IN THE ULTRA LOW EMISSION ZONE. YOU MAY NEED TO PAY TO ENTER THIS ZONE IF COMING BY CAR. CHECK YOUR VEHICLE REGISTRATION NUMBER HERE TO FIND OUT MORE.
If you have a Phoenix Club Parking Pass, it is for a VIP space in Orange Car Park 2. The Parking map is on the reverse of your parking pass, but is available HERE if you need it.
If you’re arriving via the M11, the North Circular (A406) or the A13, as you get closer to ExCeL you’ll pick up signs for Royal Docks, City Airport and ExCeL London. If you’re using satellite navigation please enter the postcodes below.
E16 1XL – if you are travelling from the West to ExCeL from Blackwall Tunnel, Limehouse Link, A12 or Central London.
E16 1FR – if you are travelling from the East to ExCeL from the M11, A13 or into London from the east. We reccommend using the East Entrance if you can.
You can find further information about driving to and parking at ExCeL here.
Train / Tube / DLR
ExCeL London is connected to London Underground and London Overground by DLR (Docklands Light Railway) which is a part of the London Underground network. The Jubilee Line and the DLR are the quickest routes to ExCeL London. Visitors to the Horse Show should alight at the Prince Regent Station on the DLR. Trains pull up at a covered walkway leaving visitors with less than two minutes to walk to the entrance.
For further information on Tube and DLR travel please click here.
For further information on National Rail travel please click here.
Air Travel
ExCeL London is located in very close proximity to London City Airport. All other London airports are well connected to the venue. Further information may be found here.
River and Cable Car
Why not take the scenic route to ExCeL London by river or cable car? If you travel by boat you can take in some of the best views of the capital’s most popular landmarks including Big Ben, the London Eye, The Tower of London, St Paul’s Cathedral and The 02. The route is serviced by MBNA Thames Clippers.
The UK’s first urban cable car, known as the Emirates Air Line, connects ExCeL London to the 02 and North Greenwich tube station. On the cable car you can sit back, relax and enjoy stunning aerial views of London from 90m above the River Thames.
For more information on boat and cable car travel click here.
If coming from the Car Park, ascend to Ground Level and enter the Boulevard at the Main Show Entrance.
Follow the Boulevard and enter the North Hall through Entrance N8 where you will find The Phoenix Club Reception.
Your VIP Seating Area is shown in orange on the map below.
The Phoenix Club opens/closes each day as follows:
11am – 4pm for all afternoon performances
5pm – 10.45pm for all evening performances except Friday which closes at 11pm
For general Show opening times for each day, see below. For specific timings, please see the Show Programme.
| 9.30am | Shopping Village Opens |
| 12.00pm | Start of Afternoon Performance |
| 5.20pm | End of Afternoon Performance |
| 6.30pm | Start of Evening Performance |
| 10.10pm | End of Evening Performance |
| 8.00am | Doors Open |
| 8.55am | Start of Morning Session |
| 9.30am | Shopping Village Opens |
| 11.50am | Start of Afternoon Performance |
| 4.25pm | End of Afternoon Performance |
| 5.45pm | Start of Evening Performance |
| 10.40pm | End of Evening Performance |
| 8.00am | Doors Open |
| 8.35am | Start of Morning Session |
| 9.30am | Shopping Village Opens |
| 12.30pm | Start of Afternoon Performance |
| 4.15pm | End of Afternoon Performance |
| 6.15pm | Start of Evening Performance |
| 10.15pm | End of Evening Performance |
| 9.00am | Doors Open |
| 9.30am | Shopping Village Opens |
| 9.45am | Start of Morning Session |
| 12.30pm | Start of Afternoon Performance |
| 4.50pm | End of Afternoon Performance |
| 6.00pm | Start of Evening Performance |
| 10.25pm | End of Evening Performance |
| 8.30am | Doors Open |
| 8.55am | Start of Morning Session |
| 9.30am | Shopping Village Opens |
| 12.30pm | Start of Afternoon Performance |
| 4.05pm | End of Afternoon Performance |
| 6.20pm | Start of Evening Performance |
| 10.45pm | End of Evening Performance |
Food is not permitted in the arena at any time. Drinks are permitted in plastic containers but glass is prohibited at all times.
To avoid disrupting other visitors and competitors, during competitive classes moving in and out of seating is only permitted at the beginning and end of a round.
15th December (Thurs)
Highlights - Afternoon Performance- Dressage Unwrapped
- THE FEI DRESSAGE WORLD CUPTM (GRAND PRIX)
- Presentation of Awards
- EXTREME DRIVING
- The Kennel Club Large ABC Agility Stakes Final
- Shetland Pony Grand National
- Display 1
- Display 2
- THE LEMIEUX PUISSANCE
- Christmas Prize Giving
16th December (Fri)
Highlights - Morning Session- SERVICES JUMPING CHAMPIONSHIP
- UNDER 25 BRITISH CHAMPIONSHIP
- THE FEI DRIVING WORLD CUPTM
- The Kennel Club Small Jumping Grand Prix
- Services Jumping Championship – Presentation of Awards
- Shetland Pony Grand National
- Display 1
- Display 2
- CHAMPAGNE-TAITTINGER IVY STAKES
- Christmas Prize Giving
- THE CHRISTMAS PUDDING SPEED STAKES
- Display 1
- Display 2
- THE FEI DRESSAGE WORLD CUPTM (FREESTYLE TO MUSIC)
- Presentation of Awards
17th December (Sat)
Highlights - Morning Session- Senior Showing And Dressage Championship
- Kennel Club Large Agility Semi Finals
- PONY CLUB MINI-MAJOR
- The Kennel Club Large Jumping Grand Prix
- Shetland Pony Grand National
- Display 1
- Display 2
- THE SNOWFLAKE STAKES
- Christmas Prize Giving
- FEI DRIVING WORLD CUPTM
- The Kennel Club Large Agility Stakes Finals
- Shetland Pony Grand National
- Display 1
- Display 2
- THE LONGINES CHRISTMAS CRACKER
- Christmas Prize Giving
18th December (Sun)
Highlights - Morning Session- The Kennel Club Intermediate Agility Stakes Semi Finals
- THE LONGINES FEI JUMPING WORLD CUPTM
- The Kennel Club Intermediate Jumping Grand Prix
- Shetland Pony Grand National
- Display 1
- Display 2
- THE EQUINE RESCUE SERVICES MINI STAKES
- Christmas Prize Giving
- THE MINI STAKES
- The Kennel Club Intermediate Agility Stakes Finals
- Shetland Pony Grand National
- Display 1
- Display 2
- THE SANTA STAKES
- Christmas Prize Giving
19th December (Mon)
Highlights - Morning Session- The BSPS Ridden Mountain and Moorland Championship – Preliminary
- THE LE MIEUX SIX BAR
- BSPS Ridden Mountain and Moorland Championship - Final
- The Kennel Club Medium Jumping Grand Prix
- Shetland Pony Grand National
- Display 1
- Display 2
- MISTLETOE SPEED STAKES
- Christmas Prize Giving
- MARKEL JOCKEYS JUMPING in aid of The Injured Jockeys Fund
- The Kennel Club Medium Agility Stakes Finals
- Shetland Pony Grand National
- Display 1
- Display 2
- THE LONDON GRAND PRIX
- Christmas Prize Giving
Feel free to explore the Show. We have an extensive Shopping Village in the South Hall, crammed with a huge variety of equine goodies and Christmas treats – perfect for a bit of last-minute shopping for that special person in your life.
We very much look forward to welcoming you to The London International Horse Show. With lots of action happening, we have put together a list of top tips to help make your day as enjoyable as possible!
No visit to the London International Horse Show is complete without some serious Christmas shopping and with more than 200 stands there is plenty to choose from!
If you are looking for something specific, or have a query about your visit, make sure to visit our Show Information Desk. Our staff will be on hand to answer all your questions.
The Pony Club runs a Shop & Drop facility which provides a place where you can leave all your Christmassy purchases, so that you don’t need to take your bags into the Club. You can leave your shopping there for a small donation and all proceeds go directly to The Pony Club. Find it at Stand T099 in the Shopping Village.
With amazing international displays and world-class competition, each performance offers something special.
For the full details of your performance and all timings please check out the Show programme.
At the Show we will occasionally be making announcements with important information throughout the venue by loudspeaker. Please listen out for these as they may be about last-minute timing changes or other key information.
You are free to come and go as you please to The Phoenix Club. However, please be aware of those seated around you. The seating stewards will not allow you to leave or return in the middle of a jumping round, dressage test or a display as this can disrupt other guests and the riders.
FOOD is NOT allowed in the seats. Drinks are only allowed in plastic containers.
Video recording and/or flash photography is strictly prohibited in the arena whilst performances are taking place; this is for the safety of horses and riders.
Once the performance is over, our Stewards always work to ensure you can leave as quickly as you would like; please listen to their instructions.
Your Phoenix Club wristband allows you access to the rolling buffet in The Orangery at your convenience, so feel free to come and go as you please.
Food is not allowed into the arena seating areas.
Please be aware that only plastic cups or bottles are allowed into the arena; glass is not permitted.
Cloakroom and Luggage Storage
There is a cloakroom and luggage storage facility at the entrance to the show where you can leave your items for a £1 charge. There is also a Shopping Drop-Off facility located to the right of Entrance N11 in the Boulevard which is run by The Pony Club. The Drop-Off facility runs throughout the day.
Toilets
There are toilet facilities throughout the halls which will be well signposted; these include facilities suitable for those with disabilities.
Medical Facilities
You can approach any of the ExCeL team who will help you with a medical emergency or go to Level 0 on the Boulevard and down the stairs by N4/S4.
WiFi
At ExCeL there is free, fast WiFi which is suitable for browsing, social media and email. When you arrive at the venue, you just need to sign into ‘ExCeL FREE Wif-Fi’.
Lost Property
ExCeL works with its property partner, NotLost, to reunite you with your lost items. If you think you’ve lost something at ExCeL London please compelte the form here.
We welcome disabled visitors to The London International Horse Show.
All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level offering unobstructed access.
The Phoenix Club and arena seating is fully wheelchair accessible.
Please be aware that bag searches will be in operation so we advise leaving an extra 15 minutes to enter the venue and go through security. This is for the safety of all our visitors and staff and we thank you for your understanding.
London International Horse Show will operate under government COVID-19 guidelines that are in place at the time of the event.
To reassure our visitors, there are further measures being taken within the show to keep everyone safe. These include:
- Wide aisles to reduce crowd density and improve attendee flow.
- Multiple entrances which will enable management of queues.
- Hygiene reminders to regularly wash hands throughout the venue
- An enhanced cleaning regime during Show-open periods
- Contactless payment will be encouraged.
- The ventilation system for the halls has recently been increased in line with the latest CIBSE guidance.
Should COVID-19 lead to a cancellation of the Show, the face value of tickets purchased will be refunded. Please note that the booking fee will not be refunded.
