Access to The Phoenix Club
We’re looking forward to welcoming you to The Phoenix Club
Here is all the information you might need to get the most out of your hospitality experience at London International Horse Show.
Opening Times and Restaurant bookings:
The Phoenix Club Restaurant, Bar and Garden is open daily from 11am – 8pm.
The Phoenix Club features three distinct areas:
- The Bar and Garden – enjoy relaxed, unreserved seating with views overlooking the collecting ring for the International Arena
- The Phoenix Club Restaurant – serving a seasonal menu, this area requires advanced booking (pre-show). Food and beverages are changed on the day.
- The Pheonix Club International Arena Seating – Ddirector-style seats located in the International Arena offering excellent views of the performance you have booked.
If you have not yet reserved your table in the Phoenix Club Restaurant, you can do so by contacting the hospitality team at phoenixclubreservations@excelhospitality.london. Please provide the following details in your email:
- Date of attendance
- Number of guests in your booking
- Preferred reservation time (available daily from 11:00am in 15-minute intervals, with the last booking at 8:00pm)
- Booker’s full name
- Telephone number
- Your Phoenix Club order confirmation number (found on your booking confirmation email)
Tables are reserved for 90 minutes. Outside of your dining time, you are welcome to relax in the unreserved seating in the Phoenix Club Bar and Garden. For your booked performance (afternoon or evening) you’ll enjoy reserved VIP seating in the International Arena.
You can review the Phoenix Club Restaurant menu in advance here. All food and drinks are ordered and paid for on-site.
For matinee performances, we recommend booking a table at 11:00am before the show or after your performance to ensure you don’t miss any of the action in the International Arena. For evening performances, please reserve a table before the evening show, as the Club closes at 8:00pm and will not reopen afterwards.
Please note:
Deposits: for parties of six or more, a booking deposit of £10 per person is required. This amount will be deducted from your final bill. Please note that deposits are non-refundable in the event of a no-show, unless the booking is cancelled at least 24 hours in advance.
Late arrivals: a 15-minute grace period applies. After this time, your table may be released.
Dietary Requirements: please inform the caterers of any dietary requirements when booking your table in the Phoenix Club Restaurant via email.
Food: only food and drinks purchased from the Club’s restaurant and bar may be consumed in the Phoenix Club.
Cloakroom: the VIP cloakroom is located next to the Phoenix Club Restaurant. Our attendants will be happy to assist with coats and bags.
Your VIP Seating for the Performance
Our dedicated VIP Host team will guide you to your seats in the International Arena. We recommend taking your seats 10-15 minutes prior to the start of your performance.
Your seats, accessible via the VIP or disabled platform, feature comfortable director-chair style seating. A QR code will be available at your seat for drinks orders. Once your order is ready, you’ll receive a notification to collect your drinks from the top of the VIP platform. Please minimize movement while the performance is in progress.
Dress Code
The Club has no formal dress code policy – guests generally choose smart-casual attire
Important Timings:
| 07:00 | Shutters for London Arena Open |
| 07:20 | London Arena Start Time |
| 09:00 | Shopping Village Opens |
| 10:10 | International Arena Morning Session Starts |
| 10:55 | International Arena Morning Session Ends |
| 12:00 | International Arena Afternoon Performance Starts |
| 16:15 | International Arena Afternoon Performance Ends |
| 18:40 | International Arena Evening Performance Starts |
| 20:00 | London Arena End Time |
| 21:10 | Shopping Village Closes |
| 22:15 | International Arena Evening Performance Ends |
| 06:35 | Shutters for London Arena Open |
| 07:05 | London Arena Start Time |
| 09:00 | Shopping Village Opens |
| 10:10 | International Arena Morning Session Starts |
| 11:25 | International Arena Morning Session Ends |
| 12:00 | International Arena Afternoon Performance Starts |
| 16:30 | International Arena Afternoon Performance Ends |
| 18:00 | International Arena Evening Performance Starts |
| 20:20 | London Arena End Time |
| 20:25 | Shopping Village Closes |
| 22:25 | International Arena Evening Performance Ends |
| 06:50 | Shutters for London Arena Open |
| 07:20 | London Arena Start Time |
| 08:25 | International Arena Morning Session Starts |
| 09:00 | Shopping Village Opens |
| 11:00 | International Arena Morning Session Ends |
| 12:30 | International Arena Afternoon Performance Starts |
| 16:30 | International Arena Afternoon Performance Ends |
| 18:30 | International Arena Evening Performance Starts |
| 20:00 | London Arena End Time |
| 20:55 | Shopping Village Closes |
| 22:10 | International Arena Evening Performance Ends |
| 08:00 | Shutters for London Arena Open |
| 09:00 | London Arena Start Time |
| 09:00 | Shopping Village Opens |
| 09:30 | International Arena Morning Session Starts |
| 11:20 | International Arena Morning Session Ends |
| 12:00 | International Arena Afternoon Performance Starts |
| 16:30 | International Arena Afternoon Performance Ends |
| 18:15 | International Arena Evening Performance Starts |
| 18:35 | London Arena End Time |
| 20:45 | Shopping Village Closes |
| 22:05 | International Arena Evening Performance Ends |
| 07:40 | Shutters for London Arena Open |
| 08:00 | London Arena Start Time |
| 08:25 | International Arena Morning Session Starts |
| 09:00 | Shopping Village Opens |
| 12:10 | International Arena Morning Session Ends |
| 12:30 | International Arena Afternoon Performance Starts |
| 16:25 | International Arena Afternoon Performance Ends |
| 17:30 | London Arena End Time |
| 18:10 | International Arena Evening Performance Starts |
| 20:35 | Shopping Village Closes |
| 22:25 | International Arena Evening Performance Ends |
Travel and Parking
Driving and Parking at The Phoenix Club
PLEASE BE AWARE THAT EXCEL IS NOW IN THE ULTRA-LOW EMISSION ZONE. YOU MAY NEED TO PAY TO ENTER THIS ZONE IF COMING BY CAR. CHECK YOUR VEHICLE REGISTRATION NUMBER TO FIND OUT MORE.
As a hospitality guest, you have been allocated one free car parking space, allowing access to the VIP Car Park (which is a section of parking in the underground car park) below the main arena. You will have been given a code to allow you to pre-book your car using its registration number into the car park – please note that the car park is an ANPR (Automatic Number Plate Recognition) car park and you will be charged if your registration number is not in the system prior to arriving at Excel London.
Please ensure you pre-book your car parking space before Friday 12th December using the parking code and link provided by the Hospitality Team.
All VIP Parking is in the VIP spaces in the West Car Park – Zone West 3. Please see the map below.
For the easiest access to Excel’s car park it is advised that all vehicles arrive and depart via Royal Albert Way (A1020). If approaching from east London, then please use the A13 and exit at the Beckton roundabout for access to Excel. If approaching from north London, please use the A406 and exit at the Beckton roundabout for access to Excel.
For vehicles coming from south or west London, please note roadworks are in place during the construction of the Silvertown Tunnel. These are causing significant traffic disruption on the approach to Excel over the Lower Lea Crossing. If you are travelling from central London or from the south, using the Blackwall Tunnel to access the car park, please use the A13 and turn off on the A112 junction taking Tollgate Road southbound.
The postcode for Excel public parking is E16 1FR.
The What3words for Excel East is ///drip.cheese.luxury
My car is taller than 1.9 meters – where can I park or pre-book?
When you arrive on site please report to the traffic office, located on Sandstone Lane E16 1DR, where a member of staff will direct you to a parking place.
You can find further information about driving to and parking at Excel here.
Phoenix Club Parking Map
Train / Tube / DLR
Excel London has great connections to every corner of the capital and beyond. The new Elizabeth Line has a station on Excel’s door and makes the Show very accessible. For example, travel from Bond Street station takes only 17 minutes and from Paddington is 20 minutes.
Excel London is also connected to London Underground and London Overground by DLR (Docklands Light Railway) which is a part of the London Underground network. The Jubilee Line and the DLR are connected to Excel London. Visitors to the Horse Show should alight at Custom House on the DLR. Trains pull up at a covered walkway leaving visitors with less than two minutes to walk to the entrance.
Air Travel
Excel London is located in very close proximity to London City Airport. All other London airports are well connected to the venue. Further information about air travel may be found here.
River and Cable Car
Why not take the scenic route to Excel London by river or cable car? If you travel by boat you can take in some of the best views of the capital’s most popular landmarks including Big Ben, the London Eye, The Tower of London, St Paul’s Cathedral and The 02.
Event attendees can use the river services to North Greenwich Pier and the cable car to Royal Victoria – short walk from the west entrance.
For more information on boat and cable car travel click here.
View London River Services map
The operating times are Thursday 7am to 9pm, Friday 7am to 11pm, Saturday 8am – 11pm, Sunday 9am to 9pm and Monday 7am to 9pm.
Adults are £7 for a one way and £13 for a round trip and children are £3.50 and £6.50.
The cable car can be boarded by using your contactless card, or oyster card. If people wish to purchase tickets with cash, there is a premium to pay (we advise to use contactless).
The cars arrive every 30 seconds and carry up to ten people. One way journeys take up to 10 minutes but vary according to passenger flow and weather conditions.
Finding The Phoenix Club
If coming from the Car Park, ascend to Ground Level and enter the Boulevard at the Main Show Entrance.
Follow the Boulevard and enter the North Hall through Entrance N7 where you will find The Phoenix Club Reception.
Your VIP Seating Area is shown in orange on the map below. Access is via the VIP staircase or the disabled platform.
The Phoenix Club Seating Plan
The London International Horse Show Programme
International Arena
Show opens 11:15
The 148cm Mini Stakes
The Kennel Club Agility Stakes (Medium Jumping)
Display
Shetland Pony Grand National
The FEI Dressage World Cup™ (Grand Prix)
Performance ends 16:20
Show opens 18:00
The CSI5* Speed Stakes
The Kennel Club Agility Stakes (Medium Agility Final)
Display
Shetland Pony Grand National
The CSI5* Puissance
Performance ends 21:45
New Horizon Plastics London Arena
Show opens 08:00
Rising Star Small & Lightweight Hunter
Rising Star Middleweight & Heavyweight Hunter
Rising Star of Hunter Type Championship
The Kennel Club Small/Mixi Pairs – Agility Final Round 1
Rising Star Working Hunter Type
Rising Star Working Show Horse
Rising Star of Working Type Championship
Masterclass: Dressage
The Kennel Club Small/Mixi Pairs – Agility Final Round 2
Arena ends 18:00
International Arena
Services Jumping Championship
Show opens 11:45
The Kennel Club Cub Intermediate ABC and Large ABC Stakes – Jumping
Presentation of Awards – Services Jumping Championship
Display
Shetland Pony Grand National
The FEI Dressage World Cup™ (Grand Prix Freestyle)
Performance ends 16:20
Show opens 17:30
The CSI5* Snowball Stakes
The Kennel Club Cub Intermediate ABC and Large ABC Stakes – Agility Final
Display
The Longines CSI5* Christmas Cracker
Performance ends 22:05
New Horizon Plastics London Arena
Show opens 08:00
BSHA Open Style & Performance Series 25+
BSHA Open Style & Performance Series Young Rider 15-25
BSHA Open Performance Series Championship
The Kennel Club Crufts Small and Medium Novice Cup Semi-Final – Jumping
Rising Star of Small Hack & Riding Horse Type
Rising Star of Large Hack & Riding Horse Type
Rising Star of Riding Horse Type Championship
The Kennel Club Crufts Small and Medium Novice Cup Semi-Final – Agility
Masterclass: Arena Cross-Country
Arena ends 18:00
International Arena
The Kennel Club Intermediate Agility Stakes – Agility Semi-Final
SSADL Grand Final
Show opens 12:30
The CSI5* Mistletoe Stakes
The Kennel Club Intermediate Agility Stakes – Jumping
Display
Shetland Pony Grand National
The CSI5* Six Bar
Performance ends 16:30
Show opens 18:00
The Extreme Driving Challenge
The Kennel Club Intermediate Agility Stakes – Agility Final
Display
Shetland Pony Grand National
The CSI5* Reindeer Stakes
Performance ends 21:45
New Horizon Plastics London Arena
Show opens 08:00
Rising Star of Cob Type
BSHA Open Racehorse to Show Horse
The Kennel Club Crufts Intermediate and Large Novice Cup Semi-Final – Jumping
Masterclass: Stunt & Display Horsemanship
BSPS Performance Coloured Native
BSPS Performance Coloured Non-Native
BSPS Performance Coloured Horse/Pony Championship
The Kennel Club Crufts Intermediate and Large Novice Cup Semi-Final – Agility
Arena ends 18:00
International Arena
The evoke Under-25 British Championship
Show opens 12:10
The 128cm Pony Championship
The Kennel Club Large Agility Stakes – Jumping
Display
Shetland Pony Grand National
The Longines FEI Jumping World Cup™ presented By Agria
Performance ends 16:40
Show opens 18:00
FEI Driving World Cup™ (Opening Competition)
The Kennel Club Large Agility Stakes – Agility Final
Display
Shetland Pony Grand National
The CSI5* Christmas Challenge
Performance ends 21:45
New Horizon Plastics London Arena
Show opens 08:00
BSPS Heritage Lead Rein Working Sports Pony
BSPS Heritage First Ridden
BSPS Heritage Working Sports Pony Championship
The Kennel Club Crufts Medium ABC Semi-Final – Jumping
Open Cradle Stakes Class
Open Nursery Stakes Class
BSPS Worker Stakes Championship
Masterclass Day 4
The Kennel Club Crufts Medium ABC Semi-Final – Agility
Arena ends 18:00
International Arena
The BSPS Ridden Mountain and Moorland Championship (Preliminary Round)
Show opens 11:30
The Pony Club Mini-Major
Final of The BSPS Ridden Mountain and Moorland Championship
The Kennel Club Small Agility Stakes – Jumping
Display
Shetland Pony Grand National
The CSI5* London Grand Prix
The FEI Driving World Cup™ (Final Round)
Performance ends 17:05
New Horizon Plastics London Arena
Show opens 08:00
The BSPS/LIHS Working Sports Pony 148cm
The BSPS/LIHS Working Sports Pony 158cm
The BSPS/LIHS Working Sports Pony Championship
Masterclass: Pony Club Rally
BSPS Junior Performance Pony
BSPS Performance Pony not exc 148cm
BSPS Performance Pony not exc 158cm
BSPS Performance Pony Championship
The Kennel Club Crufts Intermediate and Large ABC Semi-Final – Jumping
The Kennel Club Crufts Intermediate and Large ABC Semi-Final – Agility
Arena ends 18:00
Show Plan
Feel free to explore the Show. We have an extensive Shopping Village in the South Hall, crammed with a huge variety of equine goodies and Christmas treats – perfect for a bit of last-minute shopping for that special person in your life.
Top Tips for Phoenix Club Guests
We very much look forward to welcoming you to The London International Horse Show. With lots of action happening, we have put together a list of top tips to help make your day as enjoyable as possible!
No visit to the London International Horse Show is complete without some serious Christmas shopping and with more than 200 stands there is plenty to choose from!
If you are looking for something specific, or have a query about your visit, make sure to visit our Show Information Desk. Our staff will be on hand to answer all your questions.
With amazing international displays and world-class competition, each performance offers something special.
For the full details of your performance and all timings please check out the Show programme.
At the Show we will occasionally be making announcements with important information throughout the venue by loudspeaker. Please listen out for these as they may be about last-minute timing changes or other key information.
You are free to come and go as you please to The Phoenix Club VIP arena seating during the performance you have booked. However, please be aware of those seated around you. The seating stewards will not allow you to leave or return in the middle of a jumping round, dressage test or a display as this can disrupt other guests and the riders.
Video recording and/or flash photography is strictly prohibited in the arena whilst performances are taking place; this is for the safety of horses and riders.
Once the performance is over, our Stewards always work to ensure you can leave as quickly as you would like; please listen to their instructions.
Cloakroom and Luggage Storage
The Phoenix Club and Private Box Hospitality Guests have access to their own cloakroom where coats and small bags may be stored.
Toilets
There are VIP toilet facilities in the VIP Hospitality Reception. There are also toilet facilities throughout the halls which will be well-signposted; these include facilities suitable for those with disabilities.
Medical Facilities
You can approach any of the ExCeL team who will help you with a medical emergency or go to Level 0 on the Boulevard and down the stairs by N4/S4.
WiFi
At ExCeL there is free, fast WiFi which is suitable for browsing, social media and email. When you arrive at the venue, you just need to sign into ‘ExCeL FREE Wif-Fi’.
Lost Property
ExCeL works with its property partner, NotLost, to reunite you with your lost items. If you think you’ve lost something at ExCeL London please compelte the form here.
Accessibility
We welcome disabled visitors to The London International Horse Show.
All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level offering unobstructed access.
The Phoenix Club and arena seating is fully wheelchair accessible.
Bag Searches
Please be aware that bag searches will be in operation so we advise leaving an extra 15 minutes to enter the venue and go through security. This is for the safety of all our visitors and staff and we thank you for your understanding.