Top Tips for Your Visit
Shopping
No visit to the London International Horse Show is complete without some serious Christmas shopping and with more than 200 stands there is plenty to choose from!
If you are looking for something specific, or have a query about your visit, make sure to visit our Show Information Desk. Our staff will be on hand to answer all your questions.
The Pony Club runs a Shop & Drop facility which provides a place where you can leave all your Christmassy purchases, so that you don’t need to take your bags into the Club. You can leave your shopping there for a small donation and all proceeds go directly to The Pony Club. Find it at Stand T099 in the Shopping Village.
Watching The Performance
With amazing international displays and world-class competition, each performance offers something special.
For the full details of your performance and all timings please check out the Show programme.
At the Show we will occasionally be making announcements with important information throughout the venue by loudspeaker. Please listen out for these as they may be about last-minute timing changes or other key information.
You are free to come and go as you please. However, please be aware of those seated around you. The seating stewards will not allow you to leave or return in the middle of a jumping round, dressage test or a display as this can disrupt other guests and the riders.
FOOD is NOT allowed in the seats. Drinks are only allowed in plastic containers.
Video recording and/or flash photography is strictly prohibited in the arena whilst performances are taking place; this is for the safety of horses and riders.
Once the performance is over, our Stewards always work to ensure you can leave as quickly as you would like; please listen to their instructions.
Food and Drink
We very much look forward to welcoming you to the London International Horse Show. With lots of action happening, we have put together a list of top tips to help make your day as enjoyable as possible!
London’s ExCeL has a huge number of restaurants, bars and cafes located on The Boulevard (the main avenue running through the centre of the building), these are permanent outlets for the venue. Please visit ExCeL’s food and drink page for more details and use the filter option to find out more.
The catering outlets that visitors will see around the show include: The Bagel Factory, Poke, The Bridge Restaurant, Orzo’s Deli, Costa Coffee, Subway, Chozen Noodle (fast fresh noodles and sushi), Upper Crust (fresh baguettes and tasty coffee), Wrapid (gourmet food in unique flatbreads), Market Express. Others on site include Prime Burger, Nazari (Mediterranean and Middle Eastern Food), Hej Express, Viva Burrito, and Rotisserie Chicken.
In the Winter Market, also located in the Shopping Village, artisan vans will offer, coffee, deli and pastries, Baked Bird, Bian Dang a fusion of Thai and Japanese, 100% Plant-based Goodness from Feed the Village and Nazari (Mediterranean and Middle Eastern Food). For a sweet treat head to the Chocolate Dino Company.
Please note that food is not allowed into the seats in the main arena. Drinks are allowed but only in plastic containers please – no glass.
Facilities
Cloakroom and Luggage Storage
There is a cloakroom and luggage storage facility at the entrance to the show where you can leave your items for a £1 charge. There is also a Shopping Drop-Off facility located to the right of Entrance N11 in the Boulevard which is run by The Pony Club. The Drop-Off facility runs throughout the day.
Toilets
There are toilet facilities throughout the halls which will be well signposted; these include facilities suitable for those with disabilities.
Medical Facilities
You can approach any of the ExCeL team who will help you with a medical emergency or go to Level 0 on the Boulevard and down the stairs by N4/S4.
WiFi
At ExCeL there is free, fast WiFi which is suitable for browsing, social media and email. When you arrive at the venue, you just need to sign into ‘ExCeL FREE Wif-Fi’.
Lost Property
For lost property enquiries, please contact lostpropertyenquiries@excel.london Please be aware that once notified that lost property has been found, guests have up to 30 days to collect their item(s) before they are donated to a local charity.
The Multi-Faith Prayer Room
ExCeL London has a prayer room that can be accessed through the grey door next to the S9 entrance on the boulevard.
Family Room
The family room can be found by the hall entrance S9.
Guide and Assistance Dogs
The organisers of The London International Horse Show welcome all correctly trained guide and assistance dogs. Unfortunately at this time, due to the venue being indoors, we can not allow support dogs or pets. Whilst we understand that it is not a legal requirement for assistance dog owners to carry identification we encourage the owners to bring their dogs wearing an item that identifies them as an assistance dog (a harness, coat or collar) and, if possible, the owner should also bring any supporting printed material.
Please note that if you are visiting the Show with an assistance dog and wish to view the action in either arena, it is a condition of entry that you sit on the wheelchair platform. You must email info@londonhorseshow.co.uk to book this in.
